‍Appointment Booking, Cancellation, Payment, and Service Agreement

By booking, scheduling, or receiving any service at The Parlor, located at 21 E. 6th Street, Tracy, CA 95376, with any independent hair professional operating within The Parlor, you acknowledge that you have read, understood, and agree to be bound by the following terms and conditions.

Appointment Policy

Appointments are reserved exclusively for each client. Because appointment times are limited and reserved in advance, timely arrival and proper notice of cancellation or rescheduling are essential to our ability to serve all clients.

Cancellation and Rescheduling

Clients must provide a minimum of 48 hours’ notice to cancel or reschedule an appointment by contacting us via phone or email.

Failure to provide at least 48 hours’ notice will result in an autoMatic charge equal to 50% of the scheduled service total to the payment method on file.

No-Show Policy

Failure to appear for a scheduled appointment without prior notice (“No-Show”) will result in an automatic charge equal to 100% of the scheduled service total to the payment method on file.

Late Arrival Policy

  • Clients arriving 15 minutes or more after their scheduled appointment time may be subject to:

    • A $50 late fee in addition to the scheduled services; and/or

  • Rescheduling of the appointment if the delay interferes with the stylist’s schedule or impacts subsequent appointments.

  • The determination of whether a late appointment can be accommodated is at the sole discretion of the service provider.

    Payment Authorization

    • By booking an appointment, you authorize The Parlor and/or your service provider to securely maintain a payment method on file and to automatically

    charge that payment method for:

    • Cancellation fees;

    • No-show fees;

    • Late fees;

    • Outstanding balances; and

    • Any unpaid charges related to services received.

Voluntary Services

All salon services are requested and received voluntarily. By booking an appointment, you acknowledge that you have chosen toreceive professional hair services of your own free will and accept the inherent risks associated with chemical, color, lightening, extension, cutting, and other salon services.

No Refund Policy

All services rendered are final.Due to the time, labor, professional skill, and products used in performing salon services, The Parlor and its independent hair professionals do not provide refunds, credits, charge reversals, or reimbursement for completed services under any circumstances.

Agreement

By scheduling, booking, or receiving services at The Parlor, you acknowledge that you have read, understood, and voluntarily agree to these policies and authorize enforcement of the payment terms described herein.

We value your time and appreciate your respect for ours. Thank you for choosing The Parlor.